Public service reform has been a significant issue for successive governments that have explored engagement with markets and differing degrees of centralisation and new localism. Yet for all the changing directions, a common theme throughout public service enhancement is a tightening of the contract with those who deliver public services on our behalf.

How is this affecting children's and family services? Is what has come to be known as the 'contractual culture' in public services meeting children's and families' needs satisfactorily?

This discussion report is intended to stimulate debate on the relationship between government, professionals and consumers of family services. It is critical reading for all those engaged in shaping the direction of this important and often contentious area of social policy.